Terms of Service

Deal AI · Last updated 3 November 2026 · 中文版本 · Privacy Policy

These terms apply between AI CRAFT ENTERPRISE (SSM 202603292719 / CA0430318-M), registered in Malaysia under the Registration of Businesses Act 1956 ("we", "us"), C-5-5 Aurora Place, No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur, Malaysia (registered address: No. 7, Jalan Austin Perdana 2/8, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia), and the business that signs up for Deal AI ("you"). By creating an account or using the Service you accept these terms. A separate written agreement signed by both of us takes priority over these terms where they differ.

1. The Service

Deal AI answers your customers on WhatsApp on your behalf, keeps the conversation records, and sends you approval requests and alerts. Replies use the information you give the Service, such as your listings, price list, products, fees and rules. Discounts, special prices and other decisions that commit your business are sent to you for approval and are not decided by the AI.

2. Your responsibilities

• Keep the information you give the Service correct and up to date. Customers are told what your records say.
• Hold every licence, registration and approval your business needs, for example from KPKT for money lending or brokering, or from the Ministry of Health for a clinic, and follow the advertising and conduct rules of your industry.
• Follow WhatsApp's Business and Commerce Policies, and only message people who contacted you or agreed to hear from you.
• Check AI replies in draft mode until you are satisfied, and handle the conversations the Service passes to your staff.
• Keep your logins private and remove staff who leave. You are responsible for what is done under your accounts.
• Do not use the Service for anything unlawful, misleading or harmful, or to collect passwords, one-time codes or banking details.

3. AI limitations

The AI can misunderstand a message or word a reply poorly. The Service checks each reply against your records and its rules, and passes uncertain or sensitive cases to a person, but it cannot catch every mistake. You remain responsible for your dealings with your customers. You can switch the Service to draft mode or take over any conversation at any time.

4. Plans and payment

• Plans, limits and prices are shown in your console. Paid plans are billed monthly or yearly in advance. Prices are in Malaysian Ringgit and exclude taxes where they apply.
• WhatsApp charges by Meta are billed to the WhatsApp account that owns the number, unless we agree otherwise in writing.
• If a payment is more than 14 days late we may limit the Service to draft mode, and after 30 days suspend it. Your data is kept during that time.
• You may cancel at any time. The Service stays on until the end of the period you paid for. Payments already made are not refunded, except where the law requires.

5. Data

You decide what customer data is collected and why; we process it on your behalf as described in the Privacy Policy and Malaysia's Personal Data Protection Act 2010. We do not sell it or use it for advertising. You can export your conversations at any time. After you leave, your data is deleted within 30 days of your written request, except where the law requires us to keep it.

6. Availability and changes

We work to keep the Service running at all times, but it depends on WhatsApp, the AI provider and our hosting, and may be unavailable from time to time. When the AI is unavailable, customers' messages are passed to your staff. We may improve or change the Service. We will give you at least 30 days' notice of a change that reduces what your plan includes or increases its price.

7. Liability

To the extent the law allows: we are not liable for indirect or consequential loss, lost profit or lost business, or for loss caused by incorrect information you provided. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

8. Suspension and ending

We may suspend an account that breaks these terms, puts other users or WhatsApp numbers at risk, or is used unlawfully. Where possible we will tell you first and give you a chance to fix the problem.

9. General

We may update these terms and will change the date above when we do. Continued use after an update means you accept it. These terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have jurisdiction. Contact: craftaienterprise@gmail.com, +60 16-747 7496.

服务条款

Deal AI · 更新日期 2026 年 11 月 3 日 · 如中英文有出入，以英文版为准 · 隐私政策

本条款是 AI CRAFT ENTERPRISE（依《1956 年商业注册法令》在马来西亚注册，SSM 注册号 202603292719 / CA0430318-M，“我们”，地址 C-5-5 Aurora Place, No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur, Malaysia；注册地址 No. 7, Jalan Austin Perdana 2/8, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia）与注册使用 Deal AI 的企业（“你”）之间的约定。开户或使用本服务即表示接受本条款。双方另外签署的书面合约如与本条款不同，以合约为准。

1. 服务内容

Deal AI 代你在 WhatsApp 回复顾客、保存对话记录，并把审批和提醒发给你。回复内容来自你提供的资料，例如房源、价目表、产品、服务费和规则。折扣、特价等会对你的生意产生承诺的决定，会先送你审批，不由 AI 决定。

2. 你的责任

• 保持资料正确和更新。顾客收到的就是你记录里的资料。
• 持有你的行业需要的所有执照、注册和批准（例如贷款要 KPKT 的执照、诊所要卫生部的批准），并遵守行业的广告和行为规定。
• 遵守 WhatsApp 的商业政策，只发消息给联系过你或同意接收的人。
• 在你满意之前用草稿模式检查 AI 的回复，并处理系统转给同事的对话。
• 保管好登录资料，同事离职时停用他的账号。用你的账号做的事由你负责。
• 不得用于违法、误导或有害的用途，也不得用来索取密码、验证码或银行资料。

3. AI 的限制

AI 可能读错消息或用词不当。系统会用你的资料和规则检查每一条回复，不确定或敏感的情况会转给真人，但无法保证没有任何错误。你和顾客之间的交易仍由你负责。你随时可以改成草稿模式，或接手任何对话。

4. 方案与付款

• 方案、额度和价钱在后台显示。付费方案按月或按年预先收费，以马币计算，不包括适用的税。
• Meta 的 WhatsApp 费用由号码所属的 WhatsApp 账号支付，另有书面约定除外。
• 付款逾期超过 14 天，我们可能把服务限制为草稿模式；超过 30 天可暂停服务，期间资料会保留。
• 你可以随时取消，服务用到已付款的期限结束。已付的费用不退还，法律另有规定除外。

5. 资料

顾客资料的收集和用途由你决定，我们按照隐私政策和《2010 年个人资料保护法》代你处理，不出售也不用于广告。你随时可以导出对话记录。停用后，收到你的书面要求 30 天内删除你的资料，法律要求保留的除外。

6. 服务稳定与变更

我们尽力保持服务正常，但服务依赖 WhatsApp、AI 服务商和主机，偶尔可能中断。AI 无法使用时，顾客消息会转给你的同事。我们可能改进或调整服务；如果减少你方案包含的内容或加价，会至少提前 30 天通知。

7. 责任

在法律允许的范围内：我们不负责间接损失、利润或生意损失，也不负责因你提供的资料错误而造成的损失。任何索赔的总责任以索赔前 3 个月你付给我们的费用为上限。法律规定不能限制的责任不受本条限制。

8. 暂停与终止

账号违反本条款、危及其他用户或 WhatsApp 号码，或被用于违法用途时，我们可以暂停该账号。情况允许时会先通知你，让你有机会改正。

9. 其他

本条款更新时会改上面的日期，更新后继续使用即表示接受。本条款受马来西亚法律管辖，由吉隆坡法院审理。联系：craftaienterprise@gmail.com，+60 16-747 7496。