Privacy Policy

Deal AI · Last updated 3 November 2026 · 中文版本 · Terms of Service · Data deletion

Deal AI ("the Service") is a WhatsApp customer-service and lead-handling system operated by AI CRAFT ENTERPRISE (SSM 202603292719 / CA0430318-M) ("we", "us"), C-5-5 Aurora Place, No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur, Malaysia (registered address: No. 7, Jalan Austin Perdana 2/8, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia). Businesses ("our clients") use the Service to answer their own customers on WhatsApp. This policy explains what personal data the Service handles and how, in line with Malaysia's Personal Data Protection Act 2010.

1. Our role

When you message a business that uses the Service, that business decides how your data is used, and we process it on their behalf. For the accounts of our clients' staff (name, login, phone number), we are responsible for that data ourselves.

2. What we collect

• Your WhatsApp phone number, profile name and the messages, photos and documents you send to the business.
• Details you give in the conversation, such as the property, product or service you are interested in, budget, area and preferred times.
• Replies sent by the business, by its staff or by the Service on its behalf.
• For client staff: name, username, phone number, role and activity logs.

3. How we use it

• To understand and answer your enquiry and pass it to the right staff member.
• To keep a record of the conversation so the business can follow up with you.
• To keep the Service secure, prevent abuse and fix problems.

We do not sell personal data and do not use it for advertising.

4. Automated replies

Some replies are drafted by an AI model. Prices, availability and other business facts come from the business's own records, not from the AI, and the business's staff can take over a conversation at any time. You can ask to speak to a person at any time.

5. Who we share it with

Only with service providers needed to run the Service, under their own data-protection terms:

• Meta Platforms (WhatsApp Business Platform), to send and receive messages.
• OpenAI, to read and draft replies. Data sent through its API is not used to train its models.
• Supabase (database) and Render (servers), both hosted in Singapore.

We may also disclose data where required by law.

6. How long we keep it

Conversation records are kept while the business remains our client, so it can serve you. Technical records of incoming messages are removed after 90 days. Daily backups are kept for up to 7 days. When a business stops using the Service, its data is deleted on request.

7. Security

Data is encrypted in transit, access to the database is limited to our servers, and each business can see only its own conversations. Client staff can be limited to the customers assigned to them.

8. Your rights and deleting your data

You may ask to see, correct or delete your personal data, or withdraw consent to further processing. To do this:

• Ask the business you messaged, or
• Email us at craftaienterprise@gmail.com with the subject "Data request" and the WhatsApp number you used.

We will act on the request within 21 days. Messages already delivered to your own WhatsApp app stay on your phone and are not affected.

9. Changes and contact

We may update this policy and will change the date above when we do. Questions: craftaienterprise@gmail.com, +60 16-747 7496.

隐私政策

Deal AI · 更新日期 2026 年 11 月 3 日 · 如中英文有出入，以英文版为准

Deal AI（“本服务”）是 AI CRAFT ENTERPRISE（SSM 注册号 202603292719 / CA0430318-M，“我们”，地址 C-5-5 Aurora Place, No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur, Malaysia；注册地址 No. 7, Jalan Austin Perdana 2/8, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia）营运的 WhatsApp 客服与客户跟进系统。企业（“我们的客户”）用它回复自己的顾客。本政策依照马来西亚《2010 年个人资料保护法》说明本服务如何处理个人资料。

1. 我们的角色

你发消息给使用本服务的企业时，由该企业决定资料的用途，我们代它处理。客户员工的账号资料则由我们负责。

2. 收集的资料

• 你的 WhatsApp 号码、名称，以及你发给企业的文字、照片和文件。
• 你在对话中提供的需求，例如房产、产品或服务、预算、地区和方便的时间。
• 企业、员工或本服务代企业发出的回复。
• 客户员工的名字、用户名、电话、职位和操作记录。

3. 用途

• 理解并回复你的询问，转给负责的员工。
• 保存对话记录，方便企业跟进。
• 维护系统安全、防止滥用、排除故障。

我们不出售个人资料，也不用于广告。

4. 自动回复

部分回复由 AI 起草。价格、库存等资料来自企业自己的记录，不是 AI 编的。企业员工随时可以接手对话，你也随时可以要求真人回复。

5. 与谁分享

只交给运作本服务所需的服务商：Meta（WhatsApp Business Platform）、OpenAI（经 API 传送的资料不会用来训练模型）、Supabase 和 Render（都在新加坡）。法律要求时也会提供。

6. 保存多久

企业仍是我们的客户期间，对话记录会保留。进来的消息的技术记录 90 天后删除，每日备份最多保留 7 天。企业停用后，可应要求删除其资料。

7. 安全

资料传输加密，只有我们的服务器能进入数据库，每家企业只看得到自己的对话，员工可限制为只看自己负责的顾客。

8. 你的权利与删除资料

你可以要求查看、更正或删除你的个人资料，或撤回同意。请联系你发消息的企业，或发电邮到 craftaienterprise@gmail.com，标题写“Data request”，并附上你用的 WhatsApp 号码。我们会在 21 天内处理。

9. 更新与联系

本政策更新时会改上面的日期。联系：craftaienterprise@gmail.com，+60 16-747 7496。