Data Deletion Instructions
Deal AI · Last updated 10 November 2026 · 中文版本 · Privacy Policy · Terms of Service
Deal AI is operated by AI CRAFT ENTERPRISE (SSM 202603292719 / CA0430318-M). This page explains how to delete data held by Deal AI, including data received when a business connects its WhatsApp Business account with Facebook Login.
1. If you are a customer who messaged a business
Ask the business you messaged to delete your data. In the Deal AI console the business opens your conversation and uses "Customer asks to delete their data (PDPA)"; this permanently deletes your number, name, conversations and approval records.
You can also email us at craftaienterprise@gmail.com with the subject "Data deletion request", the WhatsApp number you used and the name of the business. We delete it within 21 days and confirm by email.
2. If you are a business using Deal AI
- Disconnect WhatsApp: in the WhatsApp Business app on your phone go to Settings → Account → Business Platform and disconnect, or remove Deal AI under Meta Business Settings → Integrations → Connected apps. We then stop receiving your messages and delete the stored access key.
- Delete your account and all its data: email craftaienterprise@gmail.com from your registered email with the subject "Account deletion request". We delete your company, staff accounts, customers, conversations, listings and price lists within 21 days. Daily backups are kept for up to 7 days and then expire.
- Before deleting you can export your customers and conversations to Excel under Settings → Export data.
3. Data received through Facebook Login
When a business connects WhatsApp through Facebook Login, Deal AI receives only the IDs of the WhatsApp Business account and phone number and an access key to send and receive that business's WhatsApp messages. We do not receive the person's Facebook profile, friends or posts. Disconnecting or deleting the account as above removes this data.
4. Contact
AI CRAFT ENTERPRISE · Office: C-5-5 Aurora Place, No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur · Registered address: No. 7, Jalan Austin Perdana 2/8, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia · craftaienterprise@gmail.com · +60 16-747 7496
删除资料说明
Deal AI · 更新日期 2026 年 11 月 10 日
Deal AI 由 AI CRAFT ENTERPRISE（SSM 202603292719 / CA0430318-M）营运。本页说明如何删除 Deal AI 保存的资料，包括企业用 Facebook 登录连接 WhatsApp Business 时收到的资料。
1. 你是发消息给企业的顾客
请联系你发消息的企业，要求删除你的资料。企业在 Deal AI 后台打开你的对话，按「顾客要求删除资料（PDPA）」，就会永久删除你的号码、名字、对话和审批纪录。
你也可以发电邮到 craftaienterprise@gmail.com，标题写「Data deletion request」，附上你用的 WhatsApp 号码和企业名称。我们会在 21 天内删除，并以电邮确认。
2. 你是使用 Deal AI 的企业
- 断开 WhatsApp：在手机 WhatsApp Business App 进入 设置 → 账户 → Business Platform 断开，或在 Meta 商业设置 → 整合 → 已连接的应用 移除 Deal AI。我们会停止接收你的消息，并删除保存的连接钥匙。
- 删除账户和全部资料：用注册时的电邮发信到 craftaienterprise@gmail.com，标题写「Account deletion request」。我们会在 21 天内删除你的公司、同事账号、顾客、对话、房源和价目表。每日备份最多保留 7 天后自动过期。
- 删除前，可以在 设置 → 导出资料 把顾客和对话导出成 Excel。
3. 通过 Facebook 登录收到的资料
企业用 Facebook 登录连接 WhatsApp 时，Deal AI 只会收到 WhatsApp Business 账户和号码的编号，以及收发这家企业 WhatsApp 消息用的钥匙，不会收到个人的 Facebook 资料、朋友或贴文。按上面的方法断开或删除账户，这些资料就会删除。
4. 联系
AI CRAFT ENTERPRISE · 办公室：C-5-5 Aurora Place, No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur · 注册地址：No. 7, Jalan Austin Perdana 2/8, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia · craftaienterprise@gmail.com · +60 16-747 7496